Return Policy

Returns & Exchange Policy

We want you to love what you have purchased or ordered from Upper Playground. If something is not right, let us know.

Upper Playground does not accept returns on items that have been worn, washed, or damaged in any way by the purchaser. Please recognize this policy before returning product to our store or via mail. There are no exceptions.

Returns & Exchanges Policy: Retail Stores

Upper Playground stores will gladly accept returns of any unwashed, unworn, unused, or defective merchandise within 30 days of original purchase with the accompaniment of the original sales receipt. All hat sales are final, we do not accept returns for hats. Upper Playground accepts returns for exchange ONLY. We do not perform cash or credit card refunds on returned items.

You can only return or exchange items through the store where you purchased the item, whether it be through the website or at one of our locations. The retail store returns department is unable to process a return of merchandise which was purchased at the online and vice versa.

Returns & Exchanges Policy: Online

When you make purchases at www.upperplayground.com, each shipment is accompanied with a packing slip with details regarding merchandise purchased and payment information. If you happen to not be happy with your online purchase, follow the directions detailed below...

Defective or Incorrect Merchandise

If your order contains defective or incorrect merchandise, please send an email to internet@upperplayground.com and we will email you a pre-paid return label, to send back the items.

Returns or Exchanges

All orders sent back for return or exchange will be refunded less the amount of shipping. If you are exchanging then you will need to submit a new order on www.upperplayground.com, and we will ship the new order as soon as possible.

Pack all items in a secure carton or reuse the original packaging and enclose the packing slip.

Send to:

Upper Playground - Returns
PO Box 7349
130 Mackinaw Rd
Tahoe City, CA 96145

Refunds will be credited back to the same card used to make the original purchase, and only once we receive the merchandise. Please allow one to two billing cycles from the day you return the merchandise for your account to be credited. Sorry, we cannot accept COD returns.

You can only return or exchange items through the store where you purchased the item, whether it be through the website or at one of our locations. The website returns department is unable to process a return of merchandise which was purchased at the store and vice versa.